Ivanti Remote Control in WebConsole not working

Problem:

When starting Remote Control in Browser (five(9)s Console or Ivantis WebConsole), the connection is not working.

Solution:

In Order to get remotecontrol from the Webbrowser (five(9)sConsole and Ivanti WebConsole) running, it is required to publish a LANDESK server certificate "LANDesk_..." to the "Trusted Root Certification Authorities" Store of the Device you like to START RemoteControl from the Web.

Step by Step Guide:

1.) Find the Certificate on the Core Server 

2.) Export the Certificate

Or find the existing file in e.g. "C:\Program Files\LANDesk\Shared Files\keys" as mentioned in the Ivanti Docs:

https://hub.ivanti.com/s/article/Pre-Trusting-the-LANDesk-Certificates?language=en_US

3.) Import it on all Computers that like to start RC using Browser to the "Trusted Root Certification Authorities" Store

This can be done by

• internal CA
• AD logon Script
• Group Policy
• Custom Patch
• Software Distribution
• ...

FAQs:

Q: Why is the RCViewer.exe working without distributing the certificate?
A: RCViewer.exe ignores the certificate check.

Q: Why is remote control in web browser working from the Core Server?
A: The core server itself knows its own Certifcate and trusts it.