Fix "Failed to authorize" in Ivanti Remote Control

Modified on Thu, 13 Nov at 5:23 PM

There is a bug in Ivanti EPM 2024 SU3 that can cause the passwordless authorization of Remote Control to fail.

Note: This bug is fixed starting in EPM 2024 SU4.

To work around this bug, a URL Rewrite can be configured in the IIS Manager of the EPM core server.

Configuring the URL Rewrite

Open the IIS Manager on your core server and select the Default Web Site and open the URL Rewrite dialog:

Add a new blank inbound rule:

Give the rule any name, for example "Fix EPM Authorization Bug" and use the following configuration:

Pattern:

^My\.IdentityServer/identity/\.well-known/jwks$

Rewrite URL:

/My.IdentityServer/identity/.well-known/openid-configuration/jwks

And then click Apply.

That's it.

Now the rewrite rule is created and the passwordless Remote Control Authorization should be fixed.

If you later want to remove this URL Rewrite, you can open the URL Rewrite dialog again, select the name of your rule, and click "Remove".