Remote Control

Modified on Mon, 3 Aug at 5:27 PM

TABLE OF CONTENTS

1. Introduction
2. Web-based Remote Control (Default)
3. Executable Remote Control
- 3.1. Switching Authentication to the Console User Using ASP.NET Impersonation
- 3.2. RCViewer.exe Startup Location
4. Troubleshooting
5. General Prerequisites

1. Introduction

Remote Control allows you to access computers directly from the five(9)s Console. You can launch Remote Control from:

1. The Home screen by clicking the Remote Control button.

2. Central Search by selecting Remote Control from the hover menu of a computer search result.

Permissions for both entry points can be configured separately in Roles & Rights on the Admin page.

The five(9)s Console supports two Remote Control Modes:

1. Web-based Remote Control, which opens in a new browser tab. (Default)

2. Executable Remote Control using the RCViewer application running on the user's computer.

The Remote Control Mode can be configured on the Admin page under General Settings.

The configuration consists of the selected Remote Control Mode and whether User Override is enabled. The latter determines whether five(9)s Console users can select a different Remote Control Mode from the user tile in the top right of the navigation menu to override the global configuration.

2. Web-based Remote Control (Default)

The web-based mode opens Remote Control in a new browser tab. It requires accessing the Console via HTTPS using a fully qualified domain name (FQDN). Additionally, users must have the "Basic web console" permission in the EPM to use web-based remote control.

This mode always uses the user's own authorization.

Certificate Requirement
        
When using this browser-based WS Remote Control (https://<coreservername>/remotecontrol), a certificate with a trusted root chain is required. 

By default, EPM installs a self-signed certificate. 

Note that many EPM deployments use the default self-signed certificate and do not have a trusted root chain certificate installed on the core server.

Authorization Bug in EPM 2024 SU

Web-based Remote Control is affected by an authorization bug in EPM 2024 SU3. See this article for a workaround.

This mode uses the RCViewer executable on the user's computer.
Otherwise, it uses the authorization of the Console service account.

This mode launches RCViewer.exe on the user's computer. This is either done using the Ivanti Agent, or using the five(9)s Console App Launcher. You can set up the ConsoleAppLauncher behavior in the Custom Button section on the admin page.

3.1. Switching Authentication to the Console User Using ASP.NET Impersonation
The five(9)s Console uses the service account to run RC sessions by default. If impersonation is not configured, the service account name will appear in the Remote Control authorization dialog instead of the logged-in user. To enable impersonation and authenticate as the console user instead, open Internet Information Services (IIS Manager) on the core server and navigate to: Server → Sites → Default Web Site → five9sConsole → Authentication.
Then enable ASP.NET Impersonation.

3.2. RCViewer.exe Startup Location

By default, RCViewer.exe (required for RC WS) is launched from the LDMain share. This may cause slow startup times depending on available bandwidth. You can configure RCViewer.exe to launch from the local computer instead. To do so, ensure that every console user has the latest RCViewer.exe in their local LDClient folder. You can achieve this by deploying a custom patch or software package to the target devices.

To enable local startup, open C:\inetpub\wwwroot\five9sWS\settings.config and set the following key to True:

<add key="RemoteControlUseLocalRcViewer" value="True" />

4. Troubleshooting

If a connection cannot be established, see the Controller.log for further details.

5. General Prerequisites

at least EPM Version 2019.1 SU1 is installed
TCP port 4343 must be open on the target machine
the target computer must be reachable by both the core server and the device running the five(9)s Console.
the user needs remote control rights in the Ivanti Management Console

For more information about Ivanti's Remote Control technology (RC WS), see the

Last Modified Date

03.08.2026

Verified versions

five(9)s Console version 5.2 and later

Disclaimer

Even though every care has been taken by five(9)s GmbH to ensure that the information contained in this publication is correct and complete, it is possible that this is not the case. five(9)s GmbH provides the publication "as is", without any warranty for its soundness, suitability for a different purpose or otherwise. five(9)s GmbH is not liable for any damage which has occurred or may occur as a result of or in any respect related to the use of this publication. five(9)s GmbH may change or terminate this publication at any time without further notice and shall not be responsible for any consequence(s) arising there from. Subject to this disclaimer, five(9)s GmbH is not responsible for any contributions by third parties to this publication.