How to unlock blocked connectivity with Bitdefender managed Clients

Modified on Wed, 10 May 2023 at 01:27 PM

Issue:

Customers with the bitdefender AV solution (from Ivanti) reported connection issues with the following functions:

Live Info => Device is offline

Here some recommendations from ivanti about AV exclusions:
https://forums.ivanti.com/s/article/Antivirus-Exclusions-for-an-Ivanti-EPM-Client

https://forums.ivanti.com/s/article/About-Antivirus-exclusions-exceptions-for-the-Ivanti-EPM-Core-Server

Solution:

In this case, the exclusion of any "LANDESK" Folders on clientside will prevent blocking actions from Bitdefender.

Here are the original article from Bitdefender: https://www.bitdefender.de/support/malware-schutz-ausschluesse-in-bitdefender-gravityzone-1232.html

Last Modified Date

04.05.2023

Verified versions

five(9)s Console version 4.2
five(9)s Console version 4.1 or below

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