Mail Templates for Console Processes

Modified on Wed, 10 May, 2023 at 1:27 PM

Mail Templates can be used for notifications in five(9)s Console Processes. It's possible to change the templates to align them with your Corporate Design or one adds additional information like a ticket reference.

Locations

Mail Templates are located in folder:
C:\inetpub\wwwroot\five9sWS\MailTemplates

Custom changes will remain.
We may update the Mail Templates from time to time, but we will not overwrite already customized templates.
Most current Templates will be copied to:
C:\inetpub\wwwroot\five9sWS\MailTemplates\latest

Placeholders

Include Files

Placeholder allow to use a single file for the header and footer with a customer logo and text only.
The header and footer files can then be included in each separate mail template. This will improve maintenance for mail templates since fewer files have to be edited.
Placeholders (%placeholder%) can also be used inside the header or footer files.

%IncludeFile:Includes\Header.html%
%IncludeFile:Includes\Footer.html%

Remarks

Because of security reasons, the included files should be copied to C:\inetpub\wwwroot\five9sWS\MailTemplates\ folder or in a corresponding sub folder

Console Process Parameters

Each Console Process has parameters that are important for it to work. Those can be used in the Mail Templates e.g.:

[Parameter:DeviceName]

You can find a list of supported Parameters in the config file for the corresponding Console Process:
C:\inetpub\wwwroot\five9sWS\ConsoleProcess\configs\P01StatusChange.json

Custom Inventory Placeholder

For Operating System Deployment Mail Templates you can also use Custom Inventory Data for your templates:

[CI:Primary Department]

Supported Console Processes

No.	Process Name	Info
P01	Status Change Process
P02	Software Distribution Process
P03	Operating System Deployment Process	Supports Custom Inventory Placeholder
P04	Patch Management - Standard Process
P04	Patch Management - Emergency Process
P04	Patch Management - Do Not Scan Process
P04	Patch Management - Restore Process
P05	Agent Re-Deployment Process
P06	Rename PC Process
P09	Add Device Process

Last Modified Date

04.05.2023

Verified versions

five(9)s Console version 4.2

Disclaimer

Even though every care has been taken by five(9)s GmbH to ensure that the information contained in this publication is correct and complete, it is possible that this is not the case. five(9)s GmbH provides the publication "as is", without any warranty for its soundness, suitability for a different purpose or otherwise. five(9)s GmbH is not liable for any damage which has occurred or may occur as a result of or in any respect related to the use of this publication. five(9)s GmbH may change or terminate this publication at any time without further notice and shall not be responsible for any consequence(s) arising there from. Subject to this disclaimer, five(9)s GmbH is not responsible for any contributions by third parties to this publication.